Privacy Policy
Last updated: September 28, 2026This Privacy Policy explains how BaccaratBay Casino Hotel ("BaccaratBay," "the casino hotel," "we," "us") collects, uses, and protects information belonging to guests of our hotel and visitors to our casino floor, both on the property at Bay Harbor and through baccaratbay.com. By staying at the hotel, entering the casino, or browsing this site, you agree to the practices described here.
1. Information We Collect
When you book a hotel suite, register at the casino cage, dine at one of the casino hotel's restaurants, or reserve a table on the casino floor, we may collect:
- Identity details such as your name, date of birth, and government-issued photo ID, required for both hotel check-in and casino floor entry.
- Contact information, including phone number, email address, and mailing address used for hotel reservations and casino hotel promotions.
- Payment details used to settle hotel folios and casino markers.
- Loyalty and play activity, such as casino hotel rewards points, table history, and hotel stay history.
- Technical data from baccaratbay.com, including browser type, IP address, and pages viewed on our casino hotel website.
2. How We Use Your Information
Information gathered by the casino hotel is used to process hotel reservations, verify age and identity before casino floor entry, administer casino hotel loyalty programs, improve our hotel suites and casino services, communicate offers from BaccaratBay Casino Hotel, and comply with gaming and hospitality regulations that apply to both our casino operations and our hotel operations.
3. Sharing of Information
We do not sell guest information. We may share data with regulators who oversee casino operations, payment processors used for hotel and casino transactions, and service providers who help run the casino hotel's booking systems, loyalty program, and website. Any third party handling casino hotel data is bound by confidentiality obligations no less protective than this policy.
4. Cookies and Similar Technologies
baccaratbay.com uses cookies to keep the casino hotel website functional and to understand how guests use our hotel booking and casino information pages. See our Cookie Policy for details on how the casino hotel uses these technologies.
5. Data Retention
The casino hotel retains guest and player records for as long as required by hospitality and gaming law, and for as long as needed to manage your relationship with BaccaratBay Casino Hotel, including outstanding hotel bookings or casino account balances.
6. Your Choices
You may ask the casino hotel to update your contact details, opt out of marketing from the hotel or casino, or request a copy of the personal data we hold about you, subject to record-keeping obligations tied to casino floor access and hotel stays.
7. Security
BaccaratBay Casino Hotel maintains administrative, technical, and physical safeguards designed to protect guest data across our hotel systems, casino cage, and website, though no system is completely secure.
8. Contact Us
Questions about this Privacy Policy or how the casino hotel handles your information can be directed to the hotel front desk at 1 Bay Harbor Way, or by phone at (555) 019-2244.